The register allows us to send email entries, create a personal shopping area and prevent computer fraud and provide services such as the possibility of reprinting entries. Postal code and date of birth are used purely as statistical data. In addition, you have the last word regarding whether or not to receive information about FITT. If you prefer not to receive it, just uncheck the corresponding option.
Frequently Asked Questions
Why should the data be given during the purchase process?
What do I do if the system tells me I'm registered, but I don't remember the password?
Click on link: "Have you forgotten the password?" And follow the instructions. Check the junk mailbox because mails from sales systems can go to it.
Should minors pay for entry?
Yes, all minors in a chair have to pay ticket.
If I can't attend the show, what can I do?
We don't admit changes or returns. Entries are not nominal and may be used by someone else.
Can I buy a ticket other than for me?
Yes, there's no problem.
If the ticket I bought was discounted and the person who is finally coming cannot enjoy it, what can I do?
Don't worry. Come from an hour before the start of the performance at the theatre box office and pays the difference.
If I am entitled to a discount but I have already bought the ticket at the normal price, do you give me the difference?
We don't support changes once the entries are purchased.
I haven't received any mail with the entrance. What do I do?
Check the Junk. Posts on sales systems can go there. If you don't find them, write us at the box office.salatrono.com before buying tickets again. In this way we will avoid possible duplicate purchases.
Print entry required?
You don't have to print the entrance. You have the option of downloading it on your cell phone. Keep your phone ready with your entrance to the screen when accessing the enclosure. As a festival, we want to contribute to reducing the use of paper.
I've lost my way, what do I do?
You can contact us at the box office. Each entry is unique. If you have printed it more than once, only one will give you access to the enclosure.
What are the official sales points?
You can acquire your entries via the FITT website - New Dramaturgies or in person at the ticket offices of the Trono - Armanyà Room. We do not take responsibility for the price increases that some ticketing platforms or other setbacks may apply as a result of tickets purchased through unofficial sales channels. Be careful with the ViaGogo, TicketBis and StubHub websites are fraudulent ticket resale websites.
If I'm late in the theater, can I get into the room?
You can only get into half of it, if there is one. You are likely to be assigned a different seat than your entrance. In any case, room staff must always be consulted.
Can you drink or eat inside the room?
You can't get food or drink into the room.
Can I get my cell phone during the show?
The cell phone must be turned off. It is not enough to silence him. The sound and light of the apparatuses are an inconvenience to both the company and the public. Failure to comply with this rule will result in expulsion from the enclosure.
Can I take photos or videotape the show?
You cannot take photos or videos of shows except in one-off cases where the theater can give its consent. Failure to comply with this rule will result in expulsion from the enclosure.
When I proceed to make the payment, I enter the data on my card correctly, but nevertheless, after a while, the payment is cancelled. What do I have to do?
Make sure you have confirmed the purchase through the ways indicated by your bank. Normally, they are the introduction of a SMS code that you receive on your device after making the purchase or confirming the purchase through the App of your entity that you previously have to have configured on your mobile device. If you need it, you can contact us with the mailbox elsalatrono.com